Once upon a time, in an airport far far away, some people had problems with passenger screening. Nice people found themselves on lists of naughty people. Some called or emailed their complaint to the TSA Contact Center, in the hopes of fixing their problems or getting off the naughty lists (the Selectee or No Fly lists). The Electronic Privacy Information Center obtained the logs of their complaints, which contain many interesting tales.
From the call logs:
Consumer called and stated that
she was on a no fly list. She would like to know what she would have to do or
who do [sic] she have to talk to to get off the list. She stated that she was
informed at the airport that she was on a list. I informed Mrs.
******* that since she’s allowed on the
plane after secondary screening, she isn’t on the No Fly List. Mrs.
******* spoke to local detectives
stationed at FLL. They informed her that she may be on the No Fly List. But
the case is out of their jurisdiction. She was referred to Homeland Security.
Info has been forwarded to the appropriate source. No accurate timeframe for
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Dr. ******* complains that every time he tries to fly commercial airlines, especiall United and Continental, he is “submitted to the most embarrassing and humiliating security checks at the counter even before they take my luggage. It takes up to 25 minutes standing up.”
From the email logs:
I would like to know why my name is on the No Fly List and how I can get it removed. When I fly Continental for business, I have to have an airline representative check my identification and a TSA representative clear the reservation so my ticket can be issued for me to fly. This seems to only happen at Continental Airlines, but frequently I have had to go through the additional search at other airlines. The Continental agent did tell me that my name was on the No-Fly List and that it would be next to impossible to get if off, but I shall try anyway. I have not had any run-ins with the law or nor the airline, so I do not understand the reason for being on this list and subject to additional security when I fly for business or personal reasons. . . .
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