Public Service Announcement for Google Glass Team
The Google Glass team has a post about the so-called myths about Google Glass, but the post fails to see what is happening around Glass. That is sad. Instead of addressing the issues head on, the post preaches to the faithful (just read the comments). As Nate Swanner put it “We’re not sure posting something to the tech-centric Google+ crowd is really fixing the issues though.” Google and other tech companies trying to do something new will always face challenges, fear, and distrust. The sad part for me is when all sides line up and fail to engage with the real issues. Some have asked what I did when at Google. Part of the job was to present the technology, address concerns, and then see where all of us saw new, deep issues to come. I loved it, because I knew the technology was driven by high-standards. The problems flowed from not explaining the tech. This post highlights talking past each other. Furthermore the truly wonderful advances that might be possible with Glass are not discussed. That distresses me, as no one really wins in that approach. But I will show what is not great about the post as a possible public service announcement for the Glass Team and others in the tech space.
First, the post sets an absurd tone. It starts with “Mr. Rogers was a Navy SEAL. A tooth placed in soda will dissolve in 24 hours. Gators roam the sewers of big cities and Walt Disney is cryogenically frozen. These are just some of the most common and — let’s admit it — awesome urban myths out there.” Message: Glass critics are crazy people that by into extreme outlying beliefs, not truth. And if you think I am incorrect, just look at this next statement: “Myths can be fun, but they can also be confusing or unsettling. And if spoken enough, they can morph into something that resembles fact. (Side note: did you know that people used to think that traveling too quickly on a train would damage the human body?).” Hah! We must be idiots that fear the future.
That said maybe there are some myths that should be addressed. Having worked at Google, I can say that while I was there, technology was not done on a whim. I love that about the company and yes, the Glass Team fits here too. Furthermore, as those who study technology history know, even electricity faced myths (sometimes propagated by oil barons) as it took hold. Most of the Glass myths seem to turn on cultural fears about further disconnection from the world, always on or plugged in life, and so on. But the post contradicts itself or thinks no one can tell when its myth-busting is self-serving or non-responsive.
On the glass is elitist issue: Google is for everyone, but high priced, and not ready for prime time. Huh? Look if you want to say don’t panic, few people have it, that is OK and may be true. But when you also argue that it is not elitist because a range of people (not just tech-worshiping geeks) use Glass; yet nonetheless the $1500 price tag is not about privilege because “In some cases, their work has paid for it. Others have raised money on Kickstarter and Indiegogo. And for some, it’s been a gift” the argument is absurd. That a few, select people have found creative ways to obtain funds for Glass does not belie the elite pricing; it shows it.
The surveillance and privacy responses reveal a deeper issue. Yes, Glass is designed to signal when it is on. And yes that may limit surveillance, but barely. So too for the privacy issue. Check this one in full:
Myth 10 – Glass marks the end of privacy
When cameras first hit the consumer market in the late 19th century, people declared an end to privacy. Cameras were banned in parks, at national monuments and on beaches. People feared the same when the first cell phone cameras came out. Today, there are more cameras than ever before. In ten years there will be even more cameras, with or without Glass. 150+ years of cameras and eight years of YouTube are a good indicator of the kinds of photos and videos people capture–from our favorite cat videos to dramatic, perspective-changing looks at environmental destruction, government crackdowns, and everyday human miracles.
ACH!!! Cameras proliferated and we have all sorts of great, new pictures so privacy is not harmed?!?!?! Swanner hits this one dead on:
Google suggests the same privacy fears brought up with Glass have been posed when both regular cameras and cell phone cameras were introduced in their day. What they don’t address is that it’s pretty easy to tell when someone is pointing a device they’re holding up at you; it’s much harder to tell when you’re being video taped while someone looks in your general direction. In a more intimate setting — say a bar — it’s pretty clear when someone is taping you. In an open space? Not so much.
So tech evangelists, I beg you, remember your fans are myriad and smart. Engage us fairly and you will often receive the love and support you seek. Insult people’s intelligence, and you are no-better than those you would call Luddite.