The Facebook-Fandango Connection: Invasion of Privacy?
Facebook recently rolled out a new advertising program called Social Ads, where Facebook users’ images, names, and words are used to help advertise products and services. I blogged about Facebook’s Social Ads here and here, contending that they are likely a violation of the tort of appropriation of name or likeness as well as the right to publicity tort.
Peter Lattman at the WSJ Blog has a great new post about Facebook that throws in another even more troubling wrinkle:
Last Sunday the Law Blog purchased three tickets to “Bee Movie” on Fandango, the movie site. After we did this, Facebook automatically updated our profile to say, “Peter bought ‘Bee Movie’ on Fandango.”
Then we checked out our privacy settings on Facebook. Under “Privacy Settings for External Websites,” there’s a Fandango icon, indicating that we’ve agreed to have our actions on Fandango sent to our Facebook profile. We changed our profile, mandating that they never — never! — do this again.
This case illustrates why the current legal regime regulating personal information at most websites is so deeply flawed. The default settings are set to allow information sharing and disclosure, with users often completely unaware of how their information is going to be used. Businesses frequently tout how they are protecting privacy by providing users with “notice and choice” about how their information will be collected, used, and disseminated. Yet the system rarely results in informed consumers or meaningful choices.
So imagine: You go to Fandango and buy tickets to see a movie — and then all of a sudden your purchase is being revealed publicly to everybody you know on Facebook. You probably didn’t even know that Facebook had this deal with Fandango. What if more websites like Fandango start to collude with Facebook? Does this mean that every time we visit a website, every time we make a purchase, the information starts showing up in our Facebook profiles and on our friends’ Facebook profiles?
At least Social Ads, as I understood it, involved people publicly stating they liked or used a product. This is still problematic, for the reasons I discussed in my posts — being used in an ad unwittingly is a harm even if one has publicly praised the things being advertised in the past. But now Facebook is taking things one step beyond by exposing people’s personal information to the public. Perhaps Peter Lattman doesn’t want the world to know that he saw Bee Movie. Perhaps he does. But this is something he should decide, not the corporate officials at Facebook or Fandango.
If you are a member of a social network service (such as Facebook, MySpace, etc.) or you use other Internet sites where you have authorized them to gather information about your online behavior on Fandango (for instance, to notify your friends that you have viewed a video or bought movie tickets), including participation in any behavioral reporting program that they may operate on or off of their own site (i.e., Facebook Beacon, etc.), Fandango may share information regarding your activities on our Site or other Service with those third parties pursuant to your authorization, and they may associate that information with Personally Identifiable Information they already have about you (such as your Facebook Profile) and use it to improve their site or services or for other purposes. Fandango does not control the privacy policies of such third parties, and their privacy policies will govern their use of your information once it has been transmitted by Fandango. Fandango assumes no responsibility or liability for the actions of such third parties with respect to their use of your information or otherwise. Accordingly, make sure you are aware of and comfortable with the privacy policies of any third parties that you authorize to gather information from Fandango.
Get that? If you don’t like it, Fandango is saying you should take it up with Facebook. This paragraph is buried in a very lengthy policy of 2474 words. But if you’ve used Fandango, you’ve agreed to it, whether you read it or not. According to the policy:
So read up! Read often! Does this really make sense as a meaningful way to protect consumer privacy?