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NewsFlash: Westlaw is Fallible!

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6 Responses

  1. While Lexis and Westlaw were trying to sell us when I was in charge of this in practice, the Lexis Shepard’s database was their big selling point, and the salesman kept pushing the fact that KeyCite was often wrong.

    I would be interested to hear whether Lexis had the right data in this case.

  2. Thaddeus Pope says:

    I recall several large multistate research projects that I conducted at Arnold & Porter, where we noticed that Westlaw was often missing information on stages in appellate proceedings that did not result in written opinions (e.g. petitions for rehearing). We ended up pulling the PACER reports for all the federal cases to “double-check” Weestlaw. Perhaps this is better now that they import dockets.

  3. Scott Moss says:

    I once asked Westlaw to correct a flagging, and they responded quickly in that situation too. Westlaw inaccurately posted a yellow flag on a case that was one I “won” (on a motion, not a whole case). I was offended at the mistreatment of my baby, so I called them; they looked into it quickly and agreed (it was clear that “my” case had not in fact been criticized/questioned/etc. by the case under the “yellow flag” header), and they fixed it promptly.

    Ultimately, no system like this is perfect, so I walked away impressed that they respond so quickly to reports of errors. The evil mad scientist in me wants to make a false “report” of an “error” (e.g., falsely disputing a yellow flag on a case that really does deserve it), just to see if they promptly give in all the time — but I guess I’m either insufficiently evil or insufficiently intellectually curious.

  4. Amanda Frost says:

    Michael,

    Lexis got it right (or close enough, anyway). So perhaps Lexis is better at this than Westlaw.

    Amanda

  5. No surprise there – that’s the core of the Shepard’s business.

  6. Randall Carreira says:

    My issues with Westlaw are not so “ivory tower”.

    They sent be a $34,000.00+ bill claiming I utilized search engines all over the country.

    My paralegal claims differently and everyone I talked to at Westlaw sympathizes but does not have any authority to deal with it. I indicated to them all the printouts were within my service plan, etc. and that my paralegal claims to have never seen any warning charge screens that would indicate an out of service data base was triggered. Westlaw takes the position that since they program the screens, they must be there, they do not care if I did not use the data bases, their information is correct and guess what, they will put me in collections if I do not pay $24,000.00 immediately.(They were “gracious” enough to give me a $10,000.00 credit). I may just pay “under protest” and take action later.

    Does anyone else have these problems?