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« Government vs. Google | Main | The Growing Influence of Blogs »

January 20, 2006

Do No Evil and Perhaps Do Some Good: Google, Privacy, and Business Records

posted by Daniel J. Solove

google5.jpgI just blogged about the case where the goverment is seeking search query records from Google. I am very pleased that Google is opposing the goverment's suboena. According to the AP artice:

Google — whose motto when it went public in 2004 was "do no evil" — contends that submitting to the subpoena would represent a betrayal to its users, even if all personal information is stripped from the search terms sought by the government.

"Google's acceding to the request would suggest that it is willing to reveal information about those who use its services. This is not a perception that Google can accept," company attorney Ashok Ramani wrote in a letter included in the government's filing.

In contrast to Google, other search engine companies such as Yahoo complied with the subpoenas without putting up a fight. Google is to be applauded for taking the effort to rebuff the government's request.

The government is increasingly interested in gathering personal information maintained by various businesses. As I wrote in my book, The Digital Person:

While life in the Information Age has brough us a dizzying amount of information, it has also placed a profound amount of information in the hands of numerous entities. . . . [T]hese digital dossiers are increasingly becoming digital biographies, a horde of aggregated bits of information combined to reveal a portrait of who we are based upon what we buy, the organizations we belong to, how we navigate the Internet, and which shows and videos we watch. This information is not held by trusted friends or family members, but by large bureaucracies that we do not know very well or sometimes do not even know at all.

I also wrote about the issue in an article available at SSRN.

One enormous problem is that the Supreme Court has established an immensely troubling doctrine in Fourth Amendment law known as the "third party doctrine." In United States v. Miller, 425 U.S. 435 (1976), the Supreme Court held that people lack a reasonable expectation in their bank records because “[a]ll of the documents obtained, including financial statements and deposit slips, contain only information voluntarily conveyed to the banks and exposed to their employees in the ordinary course of business.” Employing analogous reasoning, in Smith v. Maryland, 442 U.S. 735 (1979), the Supreme Court held that people lack a reasonable expectation of privacy in pen register information (the phone numbers they dial) because people “know that they must convey numerical information to the phone company,” and therefore they cannot “harbor any general expectation that the numbers they dial will remain secret.” When there's no reasonable expectation of privacy, the Fourth Amendment provides no protection.

The problem with the third party doctrine is that in the Information Age, countless companies maintain detailed records of people’s personal information: Internet Service Providers, merchants, bookstores, phone companies, cable companies, and many more. The third party doctrine thus severely limits Fourth Amendment protection as more of our personal information winds up in the hands of businesses.

In my book and article discussed above, I also explain that in the void left by the Fourth Amendment, Congress has passed a series of statutes that provide some regulation on government access to records of personal information maintained by businesses. The problem is that these statutes are woefully inadequate. As I wrote:

[T]here are gaping holes in the statutory regime of protection, with classes of records not protected at all. Such records include those of merchants, both online and offline. Records held by bookstores, department stores, restaurants, clubs, gyms, employers, and other companies are not protected. Additionally, all the personal information amassed in profiles by database companies is not covered.

Further, the statutes often do not provide for significant-enough standards for the government to access data. In other words, it is still very easy for the government to obtain the data even with the statutes.

I believe that this state of affairs presents problems not just for individual privacy, but for the businesses maintaining personal information as well. The government may gather personal information from businesses notwithstanding their privacy policies. This thwarts the interests of companies that want to encourage people to reveal information by promising strong limitations in its use. It adds an often unstated risk to a consumer’s revealing information to a company. It erodes people's trust in companies as well.

A while back, I blogged about why businesses should lobby Congress for greater protections against government access to business records involving personal information:

I also think that businesses should use their power to push for greater legislative protections of personal information from government access. It is here were Google’s interests and the privacy interests of its users coincide. Right now, the government is inadequately regulated when it comes to accessing personal data maintained by third parties. If the businesses maintaining the data lobbied Congress for greater protections, this would help to address one of the major privacy threats that their maintaining the information poses. It wouldn’t solve all of the problems, but it would address a big one.

I urge Google and other businesses that gather personal information to push for legislation to better regulate government information gathering from businesses. I applaud the fact that Google is fighting the government's subpoenas, but I urge them (and others) to go further. It is here where business interests and individual consumer interests are aligned with regard to privacy.

Related Posts:
1. Solove, Government vs. Google
2. Solove, Google's Empire, Privacy, and Government Access to Personal Data

Posted by Daniel J. Solove at January 20, 2006 11:40 AM

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Listed below are links to weblogs that reference Do No Evil and Perhaps Do Some Good: Google, Privacy, and Business Records:

» Bush Wants to Violate my Fourth Ammendment Rights? And Yours too! from Peter T Davis's Small Business Blog
"The right of the people to be secure in their persons, houses, papers, and effects, against unreasonable searches and seizures, shall not be violated, and no warrants shall issue, but upon probable cause, supported by oath or affirmation, and particul... [Read More]

Tracked on January 20, 2006 12:58 PM

» Government Google Search Saga... from Tech Law Advisor
Hopefully, these last three links will close out my collection for now: * Google Resists U.S. Subpoena of Search Data * AOL denies it complied with DOJ search subpoena * Do No Evil and Perhaps Do Some Good: Google, Privacy,... [Read More]

Tracked on January 21, 2006 01:10 AM

» Google, corporate social responsibility, and reputation from Ideoblog
On Google’s resistance to a government subpoena of its records, Dan Solove applauds Google’s action on principle. Geoff Manne says Google does not have a duty here to saddle its shareholders with the cost of saving the world from itself. [Read More]

Tracked on January 21, 2006 06:18 PM

» Search and privacy: Danny Sullivan, Declan, GoogleAnon from Boing Boing
Search Engine Watch co-editor Danny Sullivan, who's been providing excellent coverage and analysis of the DoJ subpoenas on search engines, tells Boing Boing, I've posted two new items today, one a flowchart of just how hard it is to secure privacy (Lin... [Read More]

Tracked on January 23, 2006 08:50 PM

» DOJ Fishes for Search Records, and Google Fights Back--Gonzales v. Google from Technology & Marketing Law Blog
By Eric Goldman Gonzales v. Google, Inc., No. 5:06-mc-80006-JW (N.D. Cal. motion to compel filed Jan. 18, 2006) This event... [Read More]

Tracked on January 24, 2006 01:25 PM

» Government Google Search Saga... from Tech Law Advisor
Hopefully, these links will close out my collection for now: * Court Documents & Summary Of United States Versus Google Over Search Data (recently added) * Google Resists U.S. Subpoena of Search Data * AOL denies it complied with DOJ... [Read More]

Tracked on January 24, 2006 08:21 PM

» Government Google Search Saga... from Tech Law Advisor
* Letter from Sen. Patrick Leahy of Vermont to Attorney General Alberto Gonzales [pdf] (Senator demands info on search engine subpoena) (recently added) * Court Documents & Summary Of United States Versus Google Over Search Data * Google Resists U.S.... [Read More]

Tracked on January 26, 2006 10:48 AM

» DOJ Fishes for Search Records, and Google Fights Back--Gonzales v. Google from Technology & Marketing Law Blog
By Eric Goldman Gonzales v. Google, Inc., No. 5:06-mc-80006-JW (N.D. Cal. motion to compel filed Jan. 18, 2006) This event... [Read More]

Tracked on January 30, 2006 03:23 PM

Comments

I've never been an absolutist. In this kind of situation, I would say that the only way Google could be compelled to deliver any such information, would be if the government had shown, to a relevant justice's satisfaction, that a case might likely hinge upon the delivery of certain, very specific, information from Google's databases.

It would have to be very specific though.

Posted by: Michael Bains at January 20, 2006 11:42 AM


Great post! I'm curious: why not work to overturn Miller, now that we see how pernicious it turns out to be?

Posted by: Adam at January 20, 2006 11:54 AM


Doesn't a privacy policy alter the expectation of privacy analysis?

I'm no fan of governmental efforts to seek information from third parties, but my understanding in this case was that the government is not seeking any personal information (IP addresses, etc.). Arguably a certain amount of personal information may show up as search terms but not much (are you really going to google your own SS#).

For this reason I think google chiefly opposed the request on trade secret / unduly burdensome grounds.

Posted by: BTD_Venkat at January 20, 2006 01:02 PM


Ah, I see you addressed some of this in your previous post :)

As to the chilling effects, you are right on. The bookstore cases (Tattered Cover, Kramerbooks, see generally this article) provide a good analogy.

Posted by: BTD_Venkat at January 20, 2006 01:06 PM


Google will defy the US Government, but cooperate WILLINGLY to help the Chinese Government prevent searches "freedom" and "democracy". Can anyone explain this?

"Google and Yahoo both censor some results on Chinese versions of their products, and the MSN blog tool in China prevents phrases like "Dalai Lama" and "human rights" from being used in the title for an entry."

http://www.iht.com/bin/print_ipub.php?file=/articles/2006/01/15/business/chinet.php


Posted by: Mike at January 20, 2006 01:36 PM


Just curious, what about a reasonable expectation of privacy when a company (such as Google) makes a promise not to release your personal information to anyone? To the lay person, I think that definitely establishes an expectation of privacy, but is there any caselaw to that effect?

Posted by: Dave! at January 20, 2006 02:25 PM


Dave -- One would think, rationally, that a promise not to release your personal information to third parties would give rise to an expectation of privacy. But don't expect such rationality from the Supreme Court. Banks for years have been operating under implicit and explicit promises to keep customer information privacy. Yet, in United States v. Miller, the Court completely ignored the longstanding tradition of banks providing privacy to their customers.

Posted by: Daniel J. Solove at January 20, 2006 02:58 PM


Google will lose this big-time. Read Civ. R. 45, it lays out limited grounds for a non-party witness to resist a subpoena and the only grounds even arguably applicable here are (c)(B)(i) -requires disclosure of a trade secret or other confidential research, development, or commercial information, or (c)(3)(A)(iv)- subjects a person to undue burden.

The trade secret issue is not likely meritorious given the very extensive protective order that the judge has already put in place. The undue burden argument is 1) laughable coming from a multi-billion dollar business and 2) severely undercut by the fact that other businesses have already complied: if they could do it without an undue burden, why can't google?

Also, if it pleases you, you can call United States v. Miller an "enormous problem" and an "immensely troubling doctrine" all day, but what I call it is "controlling precedent" regarding "a rule adopted in accordance with congressional authorization." And while you say the relevant statutes are "woefully inadequate," another term I like to use for such statutes is "the law."

It seems to me that you are simply cheerleading what is at best a marginal legal argument, without recognizing, in even a cursory way, the government interest here - attempting to fashion a law that helps to protect children from sexual predators.

Posted by: MJ at January 20, 2006 04:04 PM


MJ -- Several responses:

1. On FRCP 45, see the Posner case I discuss in my previous post here. The purpose of this post is to make a normative argument about the third party doctrine. I'm not making a legal argument on behalf of Google in this post. I'm in fact arguing that Google and other companies that collect personal data should ask Congress to provide greater restrictions on government subpoenas for that data. So I don't know what legal argument you think I'm making in this post, because I'm not attempting to make one. If you want my legal argument on FRCP 45, see my post on the Posner case linked to above.

2. Congress did not "authorize" United States v. Miller. If your argument is that whenever the Supreme Court decides a case and Congress doesn't respond, Congress authorizes it, then does Congress authorize Kelo (the eminent domain case) or countless other cases that you may or may not agree with? Plus, with Miller, Congress did in fact partially repudiate it by passing the Right to Financial Privacy Act.

3. The COPA has been struck down as unconstitutional, so it's not clear how obtaining these records will "protect children from sexual predators."

Posted by: Daniel J. Solove at January 20, 2006 04:17 PM


1. Your normative argument is not served by Google opposing the government's subpoena in a legal matter - that's a legal challenge - not a normative debate.

2. Congress did authorize the Federal Rules of Civil Procedure - which Miller interpreted.

3. The reason the government is seeking this type of information is pursuant to the Supreme Court's direction to develop a factual record so that the court can determine if COPA is constitutional. Doesn't it seem like a catch-22 to you to say to the government "your statute is unconstitutional because you haven't shown us if their is a less-restrictive/more effective way of protecting minors - but the privacy interests of everyone are too important for us to let you actually conduct the discovery you need."?

4. You still have not even recognized that there is a legitimate government interest in the information.

Posted by: MJ at January 20, 2006 04:35 PM


I misstated that Civ. R. 45 was the source of the subpoenas in Miller - they were grand jury subpoenas.

However, the subpoena to Google is a Civ. R. 45 subpoena.

Posted by: MJ at January 20, 2006 04:41 PM


MJ --

1. I don't follow your first point. Why is it wrong for Google to challenge the subpoena and exercise its legal rights? Anyway, as I've said, the argument on the subpoena isn't addressed in this post -- it's addressed in the other post I've pointed you towards.

2. Miller was primarily an interpretation of the Fourth Amendment. I still don't understand your authorization argument.

3. Aren't there other ways for the government to address the constitutionality of the statute? How does obtaining the information help it prove its case? I think that the government's arguments were even more compelling in the Posner case, and if the court follows the Posner case, I don't see how the government can prevail.

4. What is the legitimate government interest in the information? This whole government inquiry in to the searches strikes me as a silly wild goose chase. I'm quite surprised that the government has gone this route. There is plenty of information that the government can use to support its case, and I don't see why seeking this information is worth the government's time and attention.

Posted by: Daniel J. Solove at January 20, 2006 04:48 PM


I readily bow to your knowledge in this particular field - a bit like getting into a bible-quoting contest with a preacher - but let me try to clarify:

1. It's not "wrong" to challenge the government's subpoena - I just think that it is not meritorious, and question whether or not this was the case to make a stand (protection of children, others have already complied...)

2. Google is challenging the application of Civ. R. 45 - which was created by congress, by statute, interpreted over, and over again to allow access to this type of information. That's what I meant by "a rule adopted in accordance with congressional authorization."

3. I don't know. The criterion for requesting this information is that it must be "reasonably calculated to lead to admissible evidence." Not exactly a high hurdle to jump over - which is why Google's argument is weak IMHO.

4. You don't request information in discovery because you know exactly what you will find, you subpoena the information if it is "reasonable" to believe that it will help you prove your case. The government evidently believes this will help them prove whether or not COPA is more effective than filtering software, which was important question to the Supreme Court. Sounds reasonable to me.

The government interest is two-fold: protect children while protecting constitutional rights to the greatest extent possible.

Posted by: MJ at January 20, 2006 05:18 PM


MJ, there is caselaw standing for the proposition that a third party like Google has standing to move to quash a subpoena that would burden the rights of others (fourth parties, I guess) *if* there is reason to think those fourth parties may be unable to litigate the issue themselves. If that caselaw is as I remember and is applicable in N.D. Cal., Google could assert the harm to First Amendment rights as an "undue burden," or perhaps as a sort of privilege.

Posted by: Bruce at January 20, 2006 05:58 PM


Understood, but so could every financial institution in the United States that gets served with 100 subpoenas a day - they just won't prevail - an neither will Google.

Posted by: MJ at January 20, 2006 06:17 PM


Methinks the MJ doth protest too much.

Posted by: an innocent bystander at January 20, 2006 07:45 PM


I am confused. The DOJ says it just wants to see how many searches went to pornographic sites, from what I got from the story I read, and that they don't want to know who did the searches. But this search is supposed to give the Administration the ammunition to try to regenerate COPA legislation. If the purpose of the legislation was to protect children, and you don't know who is visiting the websites, then what good is the data? What does the information provide to the DOJ to justify reanimating COPA?

Posted by: Bob in Pacifica at January 21, 2006 09:57 PM


How exactly is the "reasonable expectation of privacy" standard applied? Is it under an objective, reasonable person standard? The vast majority of people using the Internet are unaware of data retention policies of search engines such as Google, or even what a browser cookie is. Also, few are aware of the trail of breadcrumbs left via server logs, or the amount of information about people's web surfing habits being aggregated by companies (including Google) that are serving up web ads.

A web browser is a very complex piece of software that perfoms a great number of actions that people are unaware of, and often do not approve of. For example, how many people reading this post realize that in visiting Concurring Opinion's homepage, one's web browser exchanges information with:

concurringopinions.com

sitemeter.com

extreme.com

technorati.com

feedburner.com

And this is tiny compared to the number of disparate sites are implicted in visiting the typical webpage. Each of these sites has differing data retention and data sharing policies. It seems that under such circumstances, analogies to ideas such as customers “know[ing] that they must convey numerical information to the phone company” when they dial the phone break down. Unfortunately, it sounds like one shouldn't count in the Supreme Court to appreciate this distinction...

Posted by: E at January 23, 2006 10:52 AM


(apologies for the formatting of the above post - preview served it up a little differently)

Posted by: E at January 23, 2006 10:53 AM


I believe the Government is over reaching in its claim this information will protect minor children from photographic material. This claim is speculation and no expert can say this information will do what the Government is seeking to discover. In my opinion the Government is asking for more data then it needs. It has already received data from other businesses that run search engines and that should be enough data to conduct their test. The question is, can we trust the Government to not misuse this information? If you consider their past record, they have made promises before to protect an individual in the witness protection program and that individual wound up dead. I just don’t trust the Government with my private information. We have seen our Government outsource credit report informaton to India. I just don’t trust the Government or the Courts to protect our privacy.

Posted by: William at March 15, 2006 01:49 AM


I believe the Government is over reaching in its claim this information will protect minor children from photographic material. This claim is speculation and no expert can say this information will do what the Government is seeking to discover. In my opinion the Government is asking for more data then it needs. It has already received data from other businesses that run search engines and that should be enough data to conduct their test. The question is, can we trust the Government to not misuse this information? If you consider their past record, they have made promises before to protect an individual in the witness protection program and that individual wound up dead. I just don’t trust the Government with my private information. We have seen our Government outsource credit report informaton to India. I just don’t trust the Government or the Courts to protect our privacy.

Posted by: William at March 15, 2006 01:52 AM


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